Tracking Lost Sales

When the sale of a part falls through, you can track the lost sale with a reason.  This tracking helps you to identify parts that you may need to increase the stocking level and parts that may need a price reduction. You will have a report to review recorded lost sales, and you can designate specific lost sales to be included in Suggested Stock Order calculations.

Lost Sale Reasons

You will need to set up Reasons for losing part sales prior to beginning to track the lost sales.  The Lost Sale Reasons are a custom list that can be found at:

Inventory > Support Lists > Lost Sale Reasons

Click "Add New" to add a new Lost Sale Reason

In the "Lost Sale Reasons" pop-up simply type in the reason in the area provided.  You can also mark to exclude Lost Sales that are tagged with the reason from the Suggested Stock Order calculations.  If you no longer want to use the Lost Sale Reason, you can mark it Inactive. Click OK when you have finished adding the new Lost Sale Reason.

To edit an existing Lost Sale Reason, double click on the Reason in the list.

Recording Lost Sale Events

There are multiple ways to enter the Lost Sale of a part in RIMSS.  Available information will pre-populate into the Lost Sale Records.

From the Inventory List

You can right-click on a part number in the inventory list and choose Record Lost Sale.  Add the Customer (optional), Memo (optional), and the Reason in the pop-up and click OK.

From a POS Document (Estimate, Sales Order, Repair Order, Wholegood Sales Order)

1. Right-Click on the line item and select Report Lost Sale

2. Void a POS Document with parts.  After confirming the Void, you will see a pop-up to select a Lost Sale Reason for all parts on the document.  The system records the Customer, Part, and Quantity information automatically from the Document being voided.

3. Close a POS Document that contains parts without saving. You will receive the pop-up to record a single Lost Sale Reason for all parts.  The system records the Customer, Part, and Quantity information automatically from the Document being cancelled.

Lost Sales Calculations on the Suggested Stock Order

On a Suggested Stock Order, select the box to "Include Lost Sales in Calculations" to include any Lost Sales that are marked with a Reason that is tagged to Include in SSO Calculations.

Lost Sales Report

Navigate to Reports > Inventory Items > Lost Sale Report to review all recorded Lost Sales over a date range. You have options to filter the report by Location, Employee, and Customer.